Returns and reverse logistics with the same visibility as outbound delivery
Schedule return pickups, track every reverse leg live, capture condition at the door, and trigger refunds or exchanges automatically, all from one platform.
Built for Saudi and GCC e-commerce and logistics teams who treat returns as part of the journey, not an afterthought.
Every return runs the delivery flow in reverse
Customer
Raises a return
Driver pickup
Collects at the door
Back to hub
Inspected and sorted
Refund / Exchange
Triggered automatically
End-to-end reverse tracking
Every return pickup is tracked live from the customer’s door back to the merchant or warehouse, with the same status updates your outbound orders get.
Proof of condition at pickup
Drivers capture photos and log item condition at the door, so disputes are settled with evidence and refunds are approved with confidence.
Automated refunds and exchanges
Once a return is collected and verified, refund and exchange triggers fire straight to the merchant’s store, with no manual follow-up needed.
Scheduled return pickups
Let customers book a return pickup window, then auto-assign it to the nearest available driver alongside your delivery routes.
Live reverse tracking
Merchants and customers follow the return on the map in real time, with notifications at every stage just like a forward delivery.
Condition and photo capture
The driver app prompts for item condition, quantity, and photos at the point of pickup, attaching everything to the return record.
Automated refund and exchange triggers
Pre-set rules push verified returns back to your store integration to release a refund or dispatch a replacement automatically.
Consolidated return routes
Route optimization batches return pickups with nearby drop-offs, cutting empty miles and lowering reverse-logistics cost per order.
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Automate your last-mile delivery.
Connect your stores, add your team, and start shipping. Most teams are live in under a day.